FAQ's
We know you may have a few questions before or after placing your order, so we’ve gathered the ones we get asked most. If you still need help, we’re always happy to hear from you.
Shipping & Returns
Everything you need to know about getting your CAPES order and what to do if something isn’t quite right.
How long does shipping take?
We ship U.S. orders with USPS. Depending on your order and destination, available services may include USPS Ground Advantage or First-Class Mail. Orders ship on business days, and shipping rates and delivery estimates are shown at checkout. We’ll email your tracking information once your order ships. Free shipping is available on U.S. orders of $85 or more.
Do you ship internationally?
Yes! We ship internationally with USPS where service is available. Depending on your destination and package, checkout may offer First-Class Package International, Priority Mail International, or Priority Mail Express International. Shipping rates and delivery estimates are calculated at checkout. International orders do not qualify for free shipping, including orders of $85 or more. Import duties and taxes may be charged by your local customs authority.
What if my package is lost, delayed, or says delivered?
Once your package is with the shipping carrier, delivery updates are managed through your tracking information. If your package says delivered but you can’t find it, check around your delivery area, with household members, or with neighbors first. If you still need help, reach out to us with your order number through the contact us form on this page.
Can I return my scrub cap?
Yes. Returns are accepted within 7 days of delivery. Items must be unworn, in their original packaging, and shipped back within the 7-day return window. Once received and inspected, you can receive a refund or exchange the item for store credit.
Click here to start a return
How do I get my return label?
CAPES does not provide prepaid return shipping labels. Customers are responsible for purchasing their own return label following the return instructions provided when you begin the return process.
Orders
Questions about placing, changing, or keeping up with your CAPES order.
Can I change or cancel my order after placing it?
Contact us as soon as possible. If your order hasn’t entered fulfillment yet, we’ll do our best to help. Once processing or shipping has started, we will not be able to make changes.
I entered the wrong shipping address. What should I do?
Send us a message as soon as you notice the mistake. If your order hasn’t shipped yet, we may be able to update the address. Once it has been handed over to the carrier, changes will no longer be possible and you may have to reach out to them.
What should I do if I received the wrong or damaged item?
Please contact us with your order number and photos of the item you received. We’ll take a look and help make it right.
Product
Questions about our CAPES scrub caps.
What are the scrub caps made out of?
All of our scrub caps exterior are 100% cotton and the interior is 100% satin lined.
What kind of scrub cap styles do you have right now?
At the moment we only have the Pixie Style Scrub Cap. In our testing, this style was the one that offered the most coverage against flying spit, blood and other dental materials.
We plan on branching out and releasing other styles such as ponytail (thicker hair) and classic (for men) in the future. Join our community and watch us grow!
Do you have an affiliate program
No, not at the moment, but we hope to offer an affiliate program in the future. Please enter your contact information and let us know you’re interested in the message box, and we’ll reach out when the program launches.
Do you plan on making dental headband or socks?
YES! In the future CAPESWEAR aims to be a officehold name in dentistry for scrub caps, socks, headbands, and more! For right now we are starting off with scrub caps. Join our community and watch us grow!