Returns

How to send your CAPES back

1. Find your order.Open the returns portal, sign in, and choose the order and items you would like to return.
2. Tell us what didn't work.Submit your request within 7 calendar days of the delivery confirmed by carrier tracking. Choose a reason and add any helpful notes. Prefer store credit? Tell us in your note.
3. Wait for our email.We review your request and email return instructions and a shipping label if approved. Please wait for approval before mailing anything back.
4. Pack it up.Return each cap in its original individual packaging, with any tags. Drop off the labeled package with the carrier shown on the label within 30 days of approval, and keep your tracking receipt.

The return details

Caps must be unworn, except for briefly trying them on, unwashed, and in their original condition and individual packaging. Please keep them free of odors, stains, makeup, hair products, and damage.

For an approved standard return refunded to your original payment method, $6 will be deducted from your refund for the emailed return label. Original shipping charges are non-refundable, except for an error on our part or where required by law.

CAPES, LLC inspects every return. We may decline a return or reduce the refund where permitted if the cap shows wear, washing, damage, or is missing its original packaging. We'll explain our decision if the return doesn't meet these conditions.

After your return is received and inspected, we'll email you about your refund. Please allow up to 10 business days for processing and for the credit to appear; timing varies by bank or card provider.

Something arrived damaged?

That isn't the CAPES experience we want for you. If your cap arrives damaged, defective, or incorrect, contact us with your order number, a description of the issue, and clear photos. We'll review it and arrange a replacement at no cost when appropriate. You won't pay return shipping for an issue caused by us.

A different cap calling your name?

We don't process direct exchanges through the portal. Request a return for the eligible cap, then place a new order for the design you want. Availability can change.

If you'd prefer store credit, include that in your return-request note. For approved store-credit returns, we waive the $6 return-label fee. Your credit is issued and emailed after we receive and inspect your items.

Bundles & special offers

Refunds reflect what you actually paid for the returned items, including any allocated discounts. If returning part of a bundle changes your eligibility for an offer, the offer's disclosed terms apply. Complimentary gifts and items marked final sale aren't eligible for standard returns.