CAPESWEAR REFUND AND RETURN POLICY

Last updated: October 13, 2026

We want you to feel confident ordering from CAPES. This policy explains our standard 7-day return process. Nothing in this policy limits rights that cannot legally be waived.

1. 7-Day Return Window

The 7-day return window begins when carrier tracking confirms delivery. To start a return, visit our Returns page and submit a request through the linked portal within 7 calendar days of that confirmed delivery. Please wait for approval and an emailed return label before shipping. Drop off the package with the carrier shown on the label within 30 days of approval and keep your tracking receipt.

A return request made within the 7-day window does not mean every item automatically qualifies. Eligibility requirements below apply.

2. Return Condition

To be eligible for a standard return, an item must be unworn (except for briefly trying on), unused, unwashed, unaltered, and in substantially the same condition in which it was received, with original packaging and tags where applicable. Items showing wear, laundering, odors, stains, makeup, hair products, damage after delivery, or other signs of use may be denied where permitted by law.

By placing an order, you agree that CAPES, LLC will inspect returned merchandise and determine whether it meets these eligibility requirements based on our reasonable, good-faith judgment. Evidence of wear or washing may result in denial of the standard money-back return. We will notify you of our decision and explain any denial. This inspection process does not limit rights or remedies that cannot legally be waived, including remedies for defective, damaged, or incorrect items.

For hygiene reasons, CAPES may decline returns of worn or used scrub caps unless the item is defective, damaged on arrival, incorrect, or applicable law requires otherwise.

3. Non-Returnable Items

Unless defective, incorrect, or otherwise required by law, the following are final sale and not eligible for a standard change-of-mind return: gift cards; personalized or custom-made items; items expressly marked Final Sale before purchase; and complimentary PR or promotional gifts for which no purchase price was paid.

4. Damaged, Defective, or Incorrect Items

Inspect your order promptly. If an item arrives damaged, defective, or materially different from what you ordered, contact Hey@Capeswear.com as soon as reasonably possible with your order number and photographs when available. We will evaluate the issue and provide an appropriate remedy as required by law and our policies.

5. Return Authorization and Shipping

Please submit a return request before mailing merchandise. Once approved, we email return instructions and a shipping label. For standard refunds to the original payment method, a $6 return-label fee is deducted from the refund. For approved store-credit returns, we waive this fee; request store credit in your return-request note. No return shipping fee applies to a return caused by our error, a defective product, or where applicable law requires otherwise. Original shipping charges are non-refundable except where required by law or the return results from our error.

6. Refunds

After an approved return is received and inspected, we will notify you whether the refund is approved. Approved refunds are issued to the original payment method, less the applicable $6 label fee, unless you request and receive approval for store credit. Store credit is issued and emailed after receipt and inspection. Please allow up to 10 business days for processing and for a refund to appear. Processing time by your bank or card issuer is outside CAPES's control. Any promotional discount actually paid will be reflected in the refund; refunds do not exceed the amount paid for the returned item, except where law requires otherwise.

7. Exchanges

Direct exchanges are not available through the returns portal. Request a return for the eligible item, then place a new order for the preferred design. Availability is not guaranteed.

8. Promotions, Bundles, and Gifts With Purchase

If a return causes an order to no longer qualify for a bundle, threshold discount, gift with purchase, or similar promotion, CAPES may adjust the refund to reflect the terms of that promotion where those terms were disclosed and applicable law permits. If a promotional gift must be returned under the offer terms, it should be returned unused with the qualifying merchandise.

9. Chargebacks

Please contact us first if you believe there is an order or refund error. Nothing in this policy limits any lawful right you have to dispute an unauthorized or improper charge with your payment provider.

10. Contact

CAPES, LLC, doing business as CAPESWEAR

Email: Hey@Capeswear.com

Mailing address: 11582 Villages Parkway, #1364, Port St. Lucie, FL 34953, United States